Healthcare Professionals





We know that healthcare professionals have different concerns and questions about the outside service providers that will be transporting their patients and residents.


The information below outlines how we operate and our business practices along with some practical 'hands-on' suggestions for your nursing and floor staff regarding patient transport outside of your facility.



Decision Makers




For Administrators D.O.N's and other Decision Makers


If you are a healthcare facility administrator, director of nursing, professional care-giver or other healthcare professional responsible for finding medical transportation, we want you to know that we take the safety and security of your residents, patients and clients seriously. The following items are key to building a solid relationship with a professional transportation service provider.



Our operations are fully insured.

Coverages include: General Liability, Commercial Auto, Sexual Molestation and Workers Compensation.

A current Certificate of Insurance is available upon request.



All our vehicles are public use, lift equipped shuttle buses.

They are roomier and more durable than consumer minivans.

They are our image on the street. So, it is important to us that we run safe, clean, well maintained equipment. Each is required to pass a D.O.T. safety inspection twice per year. Vehicles are maintained and garaged at our facility in Schaumburg.


All vehicles are outfitted with gloves, barrier gowns and pads, disinfecting supplies to handle bodily fluid spills, basic first aid kit and an extra-large heavy-duty wheelchair with elevating legrests.



Background checks are run on all employees during the hiring process and annually thereafter by a professional background service. The screening includes: state and federal criminal records check, sex offender registry search, address history verification, motor vehicle records history, employment verification, I-9/E-Verify and nine panel drug testing.


All drivers are uniformed and carry a photo ID.


We are a drug-free, smoke-free, and alcohol-free workplace.


Medical Emergencies

All medical emergencies such as signs of stroke, heart attack, loss of consciousness, spurting blood or other life-threating situation will result in a 911 call by the driver. Drivers are trained to safely pull out of traffic, call 911, prepare the passenger to evacuate the vehicle and render basic first aid until the paramedics arrive.



Please see our Covid-19 page for our cleaning and sanitizing procedures.



Nurses & Staff




For Nurses, Staff and other Professional Caregivers


We offer the following suggestions to help make patients and residents have a safe, comfortable and uneventful trip outside of the facility.


  • Communicate with the patient where they are going, why they are going, and who they are going to see.
  • Be sure they have been toileted and any foley or colostomy bags emptied.
  • The patient should be in the wheelchair with legrests attached. Legrests are especially important for the patient’s safety when they are being transported outside of the facility.
  • If they are on oxygen, they should be on a fresh tank. We recommend a second full tank for the trip anytime the patient requires more than 2 LPM.
  • The patient should be dressed warmly enough for the day. A blanket on the lap goes a long way.
  • Please make sure medications have been given ahead of time -especially pain medications.
  • Have the patient’s medical paperwork printed out and ready for the driver.
  • If the trip involves an outpatient procedure, test or other diagnostic, be sure a copy of the physician’s order for what is to be done is included with the paperwork.



Please see our Covid-19 page for our cleaning and sanitizing procedures.